YM
Yolanda M
1 reviews | Active since Jul 2016
16 Nov 2016, 11:36
Home choice consultants are full of nonsense
<p>I made an order at Home Choice for a ten piece duvet set , the duvet was delivered without an inner, i then called them to give me reference so I can return it, this morning 16/11/2016 at 10:54 I received a call from a guy calling from Home Choice asking me about the luggage set i had cancelled, he then insulted me saying it's not Home Choice duty to explain to its clients about the products they sell since they deal with over 400 000 .</p> <p>I want Home choice to close my account, their consultants are full of nonsense. </p>
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Replies (2)
Homechoice's replyOfficial
16 Nov 2016, 12:04Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply16 Nov 2016, 12:04
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's replyOfficial
17 Nov 2016, 08:19Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply17 Nov 2016, 08:19
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team