1 reviews | Active since Apr 2024
HOME CHOICE BAD SERVICE
I would have given them 0 star if that option was given to me. so, I have ordered Thommy buy 2 and get 1 free for R2500. guess what? upon deliver I've only received two blankets and fitted sheet of which I didn't order that, I immediately flagged an issue and they have requested pictures and again, sent all relevant information they have requested then they vanished into thin air. I had to constantly do follow-ups because I wanted to know if I will have to pay for these blankets in full or what, then after 14 days received an email that I've reported issue after 14 days therefore I will have to pay in full. Which is a lie. Why would I lie to say I have received two blankets and fitted sheets and provide all provide all substantial evidence including barcode of fitted sheet I have received that I didn't order. how is it my fault that my order was ****** in transit? why i'm being penalized for something that I know nothing about, is it a crime being a loyal customer? well I've decided to let it go and pay them fully and never ever buy anything from them again.
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice