home choice and fast and furious couriers(terrible)

don't even know where to begin , the service is terrible , their delivery company is *********** , is not even funny , I placed an order in November and I was told will be delivered in the next 7 days and nothing was delivered and I called customer service and sent an e-mail as well then the lady at customer service told me a story about the parcel missing but nobody bothered to call and update me about the missing parcel then I cancelled the order, in the following week a lady called and told me about a spacial that they have and I told her about my odeal with homechoice and the bad service and as nice as she was she promised me that it won't happen again she will make sure of that and I place another order that was the 27th of November, and today the 11/12/19 I am still waiting for the order then guess what ? I received a statement that says I must pay R315.23 by the 31/12/19 how the hell do they do that? how on earth do u generate a statement without proof of delivery ? why in the 1st place am I getting a statement without receiving any goods? y'all have better have a good explanation for all this nonsense and you should take your consultants for customer service training as they put me on hold for over 15minutes without an apology all she said was thank u for holding , like really ?? and teach them to stop lying bcoz the 1st consultant said the order is on its way back to home choice and the 2nd lady said it's on its way to me so who is fooling who??