tT
tshabalalatm T

1 reviews | Active since Apr 2016

22 Nov 2016, 08:35

Home Choice allow ********** to open accounts using my number

<p>Hello peter,</p> <p> </p> <p>On the 21st of november i called home choice regarding the following sms,</p> <p>"Your HomeChoice banking details have been updated as per your request. Please contact us on 0 ********** 24 with any queries. Ref: ********** 41"</p> <p> </p> <p>I called them and told them that i do not have any account with them and have the above fixed.</p> <p>This morning i reveived another sms</p> <p>"Congratulations, your HomeChoice account application has been approved! You have R 5760.00 credit available. Call us on 0 ********** 24 to place an order."</p> <p> </p> <p>I called again but received a no. satisfactory response and i will not pay for what i did not apply, i am very upset and need a valid reason on why my number is used.</p> <p> </p> <p>Kinds Regards,</p> <p>Treasure Tshabalala</p>

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Replies (1)
Homechoice
Homechoice's reply23 Nov 2016, 08:47
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team