Home choice accounts a mess

This would be the first and last time I deal with Home Choice as a paying customer I have been supporting this guys for a while and have never been in arrears with them at any moment. The problem started when I purchased a TV set with them and due to licence my orders had to be canceled twice as their sales team kept t on insisting and assuring the sale would go through. Unfortunately after several efforts I canceled the order and had not received the TV. I had already been a customer with them and paying eft monthly. I had agreed to an arrangement for a debit order on the Television set which was not delivered and for 2 consecutive months an attempt on my account for debit order has been going on my account and with attempts to have it stopped I failed and email to confirm the cancelation was later sent to me. I continued to pay for my account via eft until the month of August I was informed I last paid in July and arrears were charged on my account. I sent proof of payments viall email and regular calls but with no success until only a message with a reference tht says query has been resolved received after nearly 3 wks and an arrogant response via email from their service specialist. Wat about the arreas.? Wat about the apology? the inconvenience the embarrassment caused and financial disruptions(proof available) Nothing All I need is a revised statement with no arreas as tht has been resolved and I paid the amount on the 25 August (proof attached) outstanding as per previous statement and have been doing tht am sure for the last five years or more with them. Their staff are very rude and unprofessional am the customer here but felt like a whole of them ganged up on me as I felt my rights as a customer have been completely taken away from me. Am very disappointed I would not recommend anyone to do business with them.