1 reviews | Active since Dec 2012
Home Choice Account Settlement dispute
<p>This year March I requested my credit report from the TransUnion, which showed default on my Homechoice account handed over to NRB Risk. I contacted NRB Risk Immediately and request a statement for settlement of the amount owed. Immediately after receiving the statement from NRB Risk, I settled the account immediately on the 23rd March 2017 and forwarded Proof of payment to NRB Risk. I then requested settlement letter from NRB of which they provided me with immediately after confirming settlement payment received. As far as I know, I have settled this account 5 months ago. I don't understand why Homechoice will hand me over again this year June 2017 with another debt collector MBD. I have also told MBD that I have settled the account and emailed them settlement letter and proof of payment as per their request and copied both homechoice and NRB risk but I am still receiving calls, sms and emails of demand /threats/Summons from MBD with regards to this account. However, NRB Risk responded immediately after my complaint of this matter by saying: The account has been withdrawn from NRB after it was settled. That means it has been returned to Homechoice for finalization. I would advise that you send the proof of payment to whoever that may call you in regards to the account as we as NRB have done our part. Homechoice should have updated everything by now. I have never received any feedback from Homechoice even after many attempts.</p> <p>NB: this is unacceptable as I have settled the account with Homechoice 5 months ago Thurs, Mar 23, 2017<br />I don't appreciate CALLS/SMS from debt collectors for something that I have already settled. Homechoice should refrain from handing me over with immediate effect as this account was resolved 5 months ago already</p> <p>I will appreciate if you may take this matter as a matter of urgency by removing my name from any listing regarding this account and also stop MBD from contacting me regarding this account.</p>
Dear Miss B Rerayi
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Miss B Rerayi
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice is the worst company ever "We are committed to resolving this matter which is currently receiving our full attention in order to establish where we have failed you; they said. (NONSENSE, JUST EMPTY PROMISES FOR PUBLICITY. NOT ONE EVEN SINGLE DAY EVER SINCE HAVE THEY CONTACTED OR DONE ANYTHING ABOUT THIS MATTER, NOBODY FROM HOMECHOICE CONTACTED ME. You very unprofessional. I never wanted to buy goods from you in the first place but you kept calling me, pestering me to take credit from you. I HAVE SETTLED MY ACCOUNT AND I WANT YOU TO DO SOMETHING ABOUT THIS; AM STILL GETTING. CALLS, Smses FROM YOUR COLLECTORS (MBD LC, recent sms received is: Due to non-pmnt on bought HOMECHOICE acc, summons to follow. Confirm address for Sheriff to deliver. MBD LC tel (011) ********** . Ref: ********** ********** 46. THIS IS UNACCEPTABLE. Should this matter not be resolved within 5 working days as from today will also take this matter further than this. I am tired of my name being dragged through the mud due to your unprofessionalism.
Homechoice is the worst company ever "We are committed to resolving this matter which is currently receiving our full attention in order to establish where we have failed you; they said. (NONSENSE, JUST EMPTY PROMISES FOR PUBLICITY. NOT ONE EVEN SINGLE DAY EVER SINCE HAVE THEY CONTACTED OR DONE ANYTHING ABOUT THIS MATTER, NOBODY FROM HOMECHOICE CONTACTED ME. You very unprofessional. I never wanted to buy goods from you in the first place but you kept calling me, pestering me to take credit from you. I HAVE SETTLED MY ACCOUNT AND I WANT YOU TO DO SOMETHING ABOUT THIS; AM STILL GETTING. CALLS, Smses FROM YOUR COLLECTORS (MBD LC, recent sms received is: Due to non-pmnt on bought HOMECHOICE acc, summons to follow. Confirm address for Sheriff to deliver. MBD LC tel (011) ********** . Ref: ********** ********** 46. THIS IS UNACCEPTABLE. Should this matter not be resolved within 5 working days as from today will also take this matter further than this. I am tired of my name being dragged through the mud due to your unprofessionalism.