Home choice account

I order something from homechoice in 2018 :: they give me up as a bad payer:: i nearly paid my acc up with nimble pay:: I asked himechoice what happened to the items that was packed in their warehouse:: but still show on my acc as packed and not deliver :: I also asked for all my invoices as also delivery notes but i did not get any response from homechoice self Thanks rina my account id *** H J Roos