Home choice

<div>Greetings, I'm currently using cellphone number ******. I am experiencing difficulties with HOME CHOICE they can't seem to help me with the ********** account. In 2018 January I made a order on my account number *** of a Phoebe ottoman which was about two thousand three hundred rand, my instalment was about two hundred and six rand forty seven cent.If I'm not mistaken it was end of much when an amount of over two thousand rand was deducted from my bank account by Home choice, I reversed the transection.Home choice consultant called me about the payment she further informed me that there was another order of a three seater and one seater that was made on my account,I told her I didn't know anything about that,I was asked to send an affidavit the account will be freezed pending the investigation. I will be informed when the is done. In 2020 i don't remember the month I kept received calls from home choice and was told that my account was in areas and i should pay,I explained again that some were bought ********** on my account, I was asked to pay for what I know. I asked if they give a settlement amount for that,I was told that they can not be able to separate the amount. I couldn't pay for something I did not know,I was asked to send an affidavit again which I did. Last week on Tuesday first 2022 my husband was trying to apply for a home loan and he was told that he doesn't not qualify because I was on areas on the Home choice account. I made a phone call to Home choice on different occasions speaking to different consultant who kept on saying they will speak to their manager an get back to me, one of the consultant I spoke introduce himself as Apha Zuma. I kept calling until one put me through ***** department where the lady I spoke asked me to email the old affidavit that I had sent in 2020 which I did. The following day I called to find out if the email, the lady at ***** department told me that the account has been blocked pending the investigation which will take thirty days, I told her I didn't have that long time wait because we need the money as the construction at has already started. I asked that she sends me a confirmation letter or proof that the account is blocked and under investigation.i gave her my email address. I never received anything from Home choice ***** department until on Sunday the sivth when my Vodacom number ****** which I've had for 18 years was blocked. Yesterday 2022/11/07 I called home choice for a follow up on the email and gave them my husband email since my number was not blocked at the time, I was told that I must send them my details via that email so they can respond to it since they having difficulties sending me an email on it. I did that it turns out their email that they gave me was blocked I couldn't send anything to. I'm sitting with the problem of ********** account which is accumulating areas on my name. Since last week my life is a mess and I can't seem to get help from Home choice.</div>