Home choice

Hi my name is Nicolette, I saw a add on FB about home choice I was interested and there was a person who said I can whatsaap them if I would like to place a order, well I did so her name is Chantelle Bosman cell number *** she used to whatsaap with me I then give her my details she then said I do approve for the account witch will give me a R2500 credit because I have a low credit score but she can place the oder, well I said yes please do proseed with the oder she then told me she will need me to may a deposit of R245 only once off then affter that I will only have to pay R85 per month for 12 months I said yes ok that's fine with me she then give me a ACC number witch is for fnb that I must pay the money into I then went to the bank but when I got there it was close this was Monday morning before I got this call of this courier guys saying he is working for RRT courier and he has my oder and want to deliver it but he is just waiting on the office to notify him that they received the deposit from my side then he will deliver the afternoon affter I paid the money in so I just did that, then I msg this lady again asking I paid the money in send you the proof and my I'd number as you requested affter I made the payment but I have not received my order yet then she rep**** again saying they had a problem with there system and I will get my oder the next day witch was suppose to Tuesday and we at Friday already, so I got a msg on FB it was a reply on a other home choice add I did send a request to before this one asking if I'm still interested so I said but I already spoke to one of you guys and placed a order but I'm so disappointed because I paid my deposit and yet I never received my order, and he was in shock saying home choice don't take deposit, then he give me his number so I whatsaap him and I forward all the msg I got from this lady to him he then give me a number to call to see if they had received a oder from me I then spoke to a lady she then told me no there is no oder in my name but just the way she spoke was as if she was not really interested in doing her job I still wanted to explain to her but then the pH went off I called back then luckly she answers again and then told her what happened but the pH went off again home choice call center agents is as if they are asleep at those phones and showing no interest in helping a person disappoint in that call as well, but the guy who give me his WhatsApp number and called me to explain to me how things really are being done at home choice thank you very much for your info you give me, but now what must I do to get my money back the person I paid the money too show a name mr phumelelo dywill on my receipt of the bank at FNB I paid the money too and then I asked this guy who give me this info regards to home choice and who give me a call if he can't open a acc for me to see if I qualify and if I can get a ACC he said he has to check with the enquiry ppl first before he can do that so I really don't know what to do now and how am I going to get my money back see that I have no oder at home choice witch I like paid for I would really like some advice on this matter please as I did put my life at risk going out to the bank during lockdown because I was told I will get my oder the very moment I pay the deposit this is really upsetting please advice me on this matter please. Regards Nicolette.