Home Choice

Dear Hello Peter, I placed an order of 32 piece comforter set from Home Choice on November 2018. They delivered it but it was incomplete. The blanket , splash blanket and the duvet set was missing. I phone them and asked if I should return the order and they said no, they will sent the outstanding items. A month after that I went to their showroom at East London branch and they told me that my parcel was returned to their but they will may a note and send it back to me. I mad several calls and they promised to returned it to me. On February they asked me to pay for the order and I refused because its incomplete and I'm scared that once they get their money they will never send the outstanding items because they do not call me or send e-mail. On March the external collection company started calling me asking for money and I informed them that the delivery was incomplete and I am not going to pay. When I call Home choice they drop the phone after I have identified myself. I have have been dealing with these people: ***mieda Abrahams -sales consultant; Olwethu Maholwana- Customer Success Specialist & Millicent Brandt- Account Service Manager. I have contacted these e-mail address:homechoice ********** ********** ********** Their branch at East London, told me there is nothing they can do for me. Please advise as I want my blankets and I am ready to pay the cash price as soon as I receive them.Kindly provide me with details for consumer ombudsman as I have sent them an e-mail but haven't received feedback yet. My cell number is ********** 632