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NK
Nelisiwe K

1 reviews | Active since Feb 2015

26 Feb 2020, 12:08

Home-choice

hello-peter I have a problem with home-choice , i received a call from them asking when do i pay for my account because I'm in arrears I asked them to send me my statement they did , i went thru my statement and to find out there are deposit slips that they don't have , on my statement , they called me again i asked them did u receive the email. they said yes when am I paying my account then they said the money i'm owing is for dispute debit orders, and I reminded the lady that 2017 I made a phone call to home-choice informing them that I lost my Job Can they cancel or stop my debit orders I will Pay by cash . my debit date was last day of the month and I was Paying before the last day of the month. and I made a query about deposit slip they send me an email saying they will investigate and come back to me, after few days they sand me an email saying we hope your mater was resolved , by who and when till today I don't know how was it resolved. and according to me they over charged me , but now no one informed me how they are going to refund me, they gave me 2 account to use but they don't look for my name in both accounts

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Replies (2)
Homechoice
Homechoice's reply26 Feb 2020, 14:57
Official
Hi Nelisiwe.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice
NK
Nelisiwe K's update26 Feb 2020, 15:17
Reviewer Update
someone just called me now and she was rude , I don't carry my account number ever I go before u call me have my details with u , she asked for my ID I gave her my ID , then she said I must send the proof which I don't understand why they always say there calls a recorded for quality and security reasons , why don't they don't go back and listen to there conversation before they become rude even today they still do debit orders in my account like these morning they debited R 553.27 . In future you don't call a customer if you are not ready to listen and if you don't have enough information of the customer , I provided you with my ID research before you call me , my account is for a laptop.