Home Choice

I received a call from home choice in October 2022 asking when I would be paying my account. I told the lady that I don’t have an account with home choice and I did not purchase anything. She then told me she would log a case with their ***** department. She refused to tell me where, when and give me the number of the person who made the purchase, she told me I would have to wait for their ***** department to conclude the case. Weekly i kept getting calls from the collections department and every consultant would tell me that they have referred the matter to *****! On the 6th of December 2022 I sent an email to their ***** department myself and an automated response stated that I should have feedback in 30 days. (Mind you their call centre agents had supposedly logged a dispute in October already). In January 2023 I called their ***** line for feedback and I spoke to a lady called Fundiswa who said she would have the issue resolved in a week and they would also contact trans union to clear my name. Needless to say that did not happen! On the 12th of January 2023, I received an email from Lisel de De Jager saying the dispute was resolved and balance would be updated. No further information was given me. On the 17th of January 2023 I received a call from *** at 14:36 from a rude lady who wouldn’t even tell me her name and hang up while I was talking to her. I tried explaining to this lady that home choice did not call my number to verify the order and to deliver whatever goods were purchased, they called the number that opened the account but now are quick to call me every week! My credit score has dropped these past few months because of home choice! Home choice has since referred me to their attorneys and are still mum about my case! I wasted monies for airtime calling home choice being **** to by every consultant, it’s actually appalling! What annoys me even further is that they use to call me frequently for sales, so they had my number even before this sale, they could’ve verified this sale by calling me prior delivery or even before processing the order!!