HMC ORDER

I ordered an comforters they were on special they where ranging around R1000. 00 or so, they send me the wrong order i called an communicated on whatsapp they said they will send some one to collect the order, I waited and nothing happened then only after 2 years around last year October they phoned me they ask when am i going to pay, I ask pay what ? s they have not received your order, i was suprise it means they are running their company or brand like ****a shop if they keep record they will, know what is happening now i have been receiving calls from credit collectors demanding payment from me, before the lock-down i was tired of this calls i went to their branch in JHB in Rissik they couldn't take it, they told me of 14 days stories or policy , how ever its their product i then went one post office they told they don''t open their doors the box its too big to fit on the windowand another one they said their scanner is not working they told to try posnet trying send back the order i called their contact centre and relevant source no one wanted to take responsibility they told me to go to post office where i was send from pillar to post so , i think its best if they send their courier guy as it was delivered then it must return the same way