Highly disappointed

Now my 2nd complaint! I have received a microwave from homechoice it didnt work properly right from the begining. I returned the item to jhb cbd branch. It is now almost 3 months without the item that i am paying for!!! I have tried phong but no-one ever answers! I have gone into cbd branch in jhb and no one can tell me more!!! I received a call on 6/10/2022. And i was told the courier company is delivering the next day 7/10/2022. And guess what. I have not received my delivery and not a word or call from homechoice. Yet you seize to even be able to answer the phone on a daily basis! It is costing me more in electricity to keep food warm or warm it up as i have to heat the oven up!!! But your quick to debit my account every month. I am disappointed in your communication skills, customers services & feedback. Very unprofessional services. You dont even deserve a 1 star rating. I feel like canceling my contract and warning people off for the lack in your ethics.