MH
Mariette H
1 reviews | Active since Jun 2016
29 Jun 2016, 06:49
Hidden Costs
<p>HomeChoice is not transparent with their costs. We purchase a curtain set and on our statement they have added Initianfee, Deliver and a finance fee and tells us on the statement that our monthly installment is R60.16. When the debit deduction started they have added another R20 we have no idea what this is for. When we enquired about this they stated that this is a admin fee, so what is all the other charges for and surely they should include this in the statement as this is false. How can they say that your monthly instalment is one thing and then they deduct a complete different charge than what appears on the statement. Isn't this agains the consumer act??</p>
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Replies (1)Homechoice's replyOfficial
29 Jun 2016, 09:03Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply29 Jun 2016, 09:03
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
