1 reviews | Active since May 2025
Hi I would like to express the poor service delivery I got from Home choice Midlands Mall in pietermaritzburg, I have bought brand new pots from the store and they did not even last 2 weeks they started pealing off, I did raise the issue with the store an
Subject: Defective Pots - Peeling Issue
Dear Customer Service/Store Name Home choice
I am writing to express my disappointment with the [Brand Iron cook ware] pots I purchased from your store on [ 28July 2024]. Collected on the 6th of August started using in December The order number for this purchase is ***.
Unfortunately, after only two months the non-stick coating on the pots has started peeling off. This is not only unappealing, but it also affects the performance and safety of the cookware.
I have followed the care instructions provided with the product and have not used any abrasive cleaners or utensils that could have caused damage.
I would greatly appreciate it if you could assist me in resolving this issue. I would like to request a replacement or a full refund for the defective pots.
Please let me know the next steps to resolve this matter. I have attached a photo of the peeling pots for your reference.
Order Details:
- Order Number: [***] - Date of Purchase: [28th July 2004] - Product Name: Iron Pots
Thank you for your prompt attention to this matter. I look forward to hearing from you soon.
Sincerely,
Zinhle Maphanga *** ***
Hi there! 🙋♀️ Thanks for contacting homechoice 🙏 We’re currently closed, but we’ll be happy to assist you as soon as we’re open 👍
Our operating hours are:
Monday - Thursday : 8am - 5pm
Fridays: 8am - 5pm
Saturdays: 8am - 1pm
Sundays: Closed
Public Holidays: 8am - 3pm
Please feel free to view our catalogues below 👇
APRIL25 WINTER WARMER EDITION CATALOGUE - https://bit.ly/4iY9asR AUTUMN EDITION CATALOGUE - https://bit.ly/4hEKipE
www.homechoice.co.za ❤️
Customer support
office +***4
Show quoted text Hi I would like to express the poor service delivery I got from Home choice Midlands Mall in pietermaritzburg, I have bought brand new pots from the store and they did not even last 2 weeks they started pealing off, I did raise the issue with the store and they escalated the matter "as they said they did". This happened 4 months ago until today I haven't got any feedback from the head office and from the store.I paid them full , yet I donts have my pots back neither my refund service is pathetic head office people are useless I want my brand new pots I don't mind the colour or my 6k back..... I need this query resolve within the 24hours or I will escalate it further!!!!!!!!!😡😡😡😡😡😡😡
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
The Customer Support Team
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
The Customer Support Team
I am still waiting for my pots to be delivered from March 2024 I'm still saying that homechoice service is so poor and pathetic i see this is the perfect platform to speak to them as they will only respond once you post your disappointment here
They have my pots still with them and my money is with them nothing has been done withbthis query
I am still waiting for my pots to be delivered from March 2024 I'm still saying that homechoice service is so poor and pathetic i see this is the perfect platform to speak to them as they will only respond once you post your disappointment here
They have my pots still with them and my money is with them nothing has been done withbthis query