help

Hi i am trying to sign up.for a credit account but it says I already have a account i signed up a few years back but was unsuccessful if you could please help or update my profile to this email and my contact number is *** up date it to that or help me.open a account because I'd like to shop with credit please get back to me urgently im a pensioner email me or call.my son because I unfortunately am haif def so cant here much on a call help because I wanna start shopping