Hazardous bunk bed. Incorrectly assembled

I ordered a tri bunk bed from homechoice. I was happy that finally my 3 children will be able to use it and have ample space in their bedroom

They came to drop off the bunk bed and assemble it. I realised at night that the bed was not correctly assembled. I fear for my kids safety.

I then contacted them by telephone at customer care. They told me to send a Whatsapp to a number and send pictures of my concern. I did send. They gave me an automated response detailing nothing to what I wrote.

Yesterday I sent an email to home choice. I have got no reply or phone call about my concern, yet I am expected to pay for the instalments for a bunk bed I am not happy about.

I fear for my kids life. I am writing this to ask managers of home choice to sort this issue out. I will return the bed if my complaint is not Adressed. My family has been with home choice for years. Don't dissappoint me as almost all my family are customers.

Don't try me home choice.