1 reviews | Active since Jul 2013
HARRESMENT AND NOT UPDATING ACCOUNTS
<p>I have send back goods in September 2016 and after 30 phone calls and 25 emails I am still WAITING / Struggeling to get my credit.</p> <p>They keep on sending letters saying my account is in arrears but DON"T do their job. I am reporting then now to the NCA.</p> <p> </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team