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Franciske B
1 reviews | Active since Aug 2022
09 Sept 2024, 19:54
Harrassment
An employee used my number as an additional contact on their Homechoice account. I have been bombarded with phone calls and receive text messages multiple times a week, despite having asked that my number be removed from the system.
I don’t know how else or how many times to explain that the contact number is mine and not the account holder’s.
It is not rocket science - REMOVE my number and STOP contacting me in any way.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
10 Sept 2024, 08:11Hi Franciske,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
Homechoice's reply10 Sept 2024, 08:11
Official
Hi Franciske,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Homechoice
FB
Franciske B's updateReviewer Update
21 Oct 2024, 12:21Dear Homechoice
I have never encountered the level of service that I have received from you. I am speechless at the lack of communication, follow through and follow up. And then I am not even touching on the level of rudeness from the consultants at CSS.
I have repeatedly asked you to remove my number, yet I am still receiving SMS's. Your response is always the same, that the matter has been escalated to the relevant department and feedback will be given. This is not happening.
The consultants at CSS refused to have me speak to a superior. One consultant actually put the phone down in my ear. How rude is that? The other said I must ignore the SMS's - this is not possible as I am on my phone the entire day for work.
It is clear that you have no respect for people's privacy and time. It is also clear that you don't care about your reputation.
It is absolute nonsense that I must waste my time to get you to do something that I am completely within my legal rights to ask.
I am at my wits end. I am beyond the point of asking politely.
REMOVE MY NUMBER FROM YOUR DATABASE.
I have never encountered the level of service that I have received from you. I am speechless at the lack of communication, follow through and follow up. And then I am not even touching on the level of rudeness from the consultants at CSS.
I have repeatedly asked you to remove my number, yet I am still receiving SMS's. Your response is always the same, that the matter has been escalated to the relevant department and feedback will be given. This is not happening.
The consultants at CSS refused to have me speak to a superior. One consultant actually put the phone down in my ear. How rude is that? The other said I must ignore the SMS's - this is not possible as I am on my phone the entire day for work.
It is clear that you have no respect for people's privacy and time. It is also clear that you don't care about your reputation.
It is absolute nonsense that I must waste my time to get you to do something that I am completely within my legal rights to ask.
I am at my wits end. I am beyond the point of asking politely.
REMOVE MY NUMBER FROM YOUR DATABASE.
FB
Franciske B's update21 Oct 2024, 12:21
Reviewer Update
Dear Homechoice
I have never encountered the level of service that I have received from you. I am speechless at the lack of communication, follow through and follow up. And then I am not even touching on the level of rudeness from the consultants at CSS.
I have repeatedly asked you to remove my number, yet I am still receiving SMS's. Your response is always the same, that the matter has been escalated to the relevant department and feedback will be given. This is not happening.
The consultants at CSS refused to have me speak to a superior. One consultant actually put the phone down in my ear. How rude is that? The other said I must ignore the SMS's - this is not possible as I am on my phone the entire day for work.
It is clear that you have no respect for people's privacy and time. It is also clear that you don't care about your reputation.
It is absolute nonsense that I must waste my time to get you to do something that I am completely within my legal rights to ask.
I am at my wits end. I am beyond the point of asking politely.
REMOVE MY NUMBER FROM YOUR DATABASE.
I have never encountered the level of service that I have received from you. I am speechless at the lack of communication, follow through and follow up. And then I am not even touching on the level of rudeness from the consultants at CSS.
I have repeatedly asked you to remove my number, yet I am still receiving SMS's. Your response is always the same, that the matter has been escalated to the relevant department and feedback will be given. This is not happening.
The consultants at CSS refused to have me speak to a superior. One consultant actually put the phone down in my ear. How rude is that? The other said I must ignore the SMS's - this is not possible as I am on my phone the entire day for work.
It is clear that you have no respect for people's privacy and time. It is also clear that you don't care about your reputation.
It is absolute nonsense that I must waste my time to get you to do something that I am completely within my legal rights to ask.
I am at my wits end. I am beyond the point of asking politely.
REMOVE MY NUMBER FROM YOUR DATABASE.