1 reviews | Active since Sept 2013
Harrassment by 3rd party for payments!!!
Hi Homechoice!! <br> <br> Been a client with you guys for some time now. I purchased beddings last year and agreed to pay over a 6 month term. I never received any statements, after numerous calls I did manage to get them emailed to me. Which was when I started paying my account. I have already paid for 3 months now. Yet I am still in arrears for way more that what I owe! Secondly, I find it unprofessional that Homechoice called me and made arrangements for payment , yet handed me over to a collections agency i.e. MDB who have been harassing me non bladly stop at work and on my cell for payment (WHEN I HAVE BEEN MAKING REGULAR PAYMENTS) and they keep sending me emails for a debit order as well as they keep sending me different statements reflecting different amounts. THIS IS ******* !!! and in contravention of my rights as a consumer as I called and made arrangements and I have been honouring my side of it. SO HOMECHOICE PLEASE SORT THIS OUT! AND LIAISE WITH MBD TO REMOVE ME FROM THEIR CONTACT LIST!!! I CANNOT WAIT TO CLOSE THIS ACCOUNT!!!<br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
