Harrassed for logging a call about a faulty electrical appliance

I have an account at homechoice. I have made purchases at Pretoria showroom twice and at maponya mall I have been aggrieved and humilated by Mr sinalo from homechoice and treated like a ********. I am an educated person and if I found out that someone was buying on my account without my permission I will lay a charge of *****. This is not the case. I bought from homechoice and I am a good customer that pays my account. I bought a stove and it was faulty. It is still in guarantee and I logged a call to homechoice to fix in June. From that time no one helped me. I know someone who works for homechoice and we grew up in.the same area. I asked him to help me if he comes to mafikeng to take the stove for repair at the maponya shop only to be called and harrassed about why that stove had to be brought to maponya mall. I did not know asking for this favour was wrong. I paid this acc in full I dont expect to be treated like a ********.