harrassed By Homechoice

Hi there I am so disgusted with the service from Homechoice, not only them but their absolutely rude agents. on the 2nd of September '23, I Ordered a double bed on my online App right, of which it prompted that I would receive delivery within 5-7 working days, no problem, so I wait, 7 days pass, no delivery, 10 days pass, no delivery, 14 days pass no delivery, until on the 18th of September'2023 I call customer care to ask what is going on, the first agent was so rude when I was asking her to look into my account to check what was going on, she even dropped the call, on calling back immediately after I was attended to by a gentleman who I then requested, out of pure frustration and anger, to completely cancel the order made as it has not been delivered, yet the tracking number shows its on its way to be delivered for over a week, he accepts and confirms on the call that the order has been cancelled. When I request a reference number pertaining to this call for cancellation, He informs me that the calls are recorded for security purposes and assures me that if I have any queries I am to simply use my ID number as a reference to this call. Great. So from that date I continue with my life thinking all is well with life. SHAME. Not a Damn. Homechoice decides to slap me with a bill of over R7000, which first payment was due end of October, the value of R687.60. What the hell. I then contact Homechoice customer care to try and find out what is going on. Each and every time, I get an agent who firstly does not even want to listen to the full query, second they rudely hang up on you or each and every time I get told to wait 7 days for feedback. to date I am being harrassed for payment, on a daily basis, of something that I do not have and had cancelled due to bad service and false advertising. I am highly upset with this and I am actually so ****ed off that I am willing to take this to the highest of courts that I can find. because next I find that Homechoice has blacklisted me for non payment for something that I do not have.