ML
Mamothusi L

1 reviews | Active since Nov 2015

10 May 2016, 21:01

Harrasment - ********** Account

<p>Since from last week I've been getting calls from Home choice call centre agents claiming that I have an account owing with Home choice of the order I placed in February this year. All they have been doing is harras me, they rude and they hang up on me when I start asking questions about the account as I do not have account with Home choice and I've never ordered anything with them and I'm being *****ed. None of them are willing to ***ist and provide clarity as to how the account was opened and where were the goods delivered. I advised one of the agents that some time last year my ID was ****** at my house at gun point house ******* and I have a Home Affairs affidavit to prove that and a Police case for the incident. Thandeka the agent that called me today (10/05/2016) was the worst of them all, she was very rude and abrupt, her tone was very unpleasant, she was demanding as to when will I be starting to pay the account. I DO NOT have an account with Home choice and I WILL NOT be forced to pay an account I did not open and I refuse to be abused by your call centre agents!!</p>

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Replies (1)
Homechoice
Homechoice's reply11 May 2016, 13:02
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team