KL
Kgaugelo L

1 reviews | Active since Mar 2016

27 Apr 2018, 09:24

Harrasment

Good day

I would like to log a complaint regarding a call I received from one of your consultants , who contacted me round about 20:10 with a ********** . The gentleman was rather very rude and mentioned that he is from your Dept solutions department.

He said I needed to make arrangements on my account but to my surprise I received a statement that doesn't show any arreas and installment due date being on the 30-04-2018.

What worries me the most is he was forcing me to confirm my details , when I refused he than told me that whether I like it or not I will have to make arrangements with him and he would call me everyday till I make arrangements

Attached is the statement I received from home choice. Kindly advise as to why I received a call from a rather bullying consultant.

Why am I being harrassed by an agent as if I am a ******** .

This is rather unacceptable and disappointing .

I Regret the day I used homechoice services as little did I know I would be treated in this manner.

Regards Kgaugelo Difutso ********** 555 ACC: ********** 90

0
Replies (1)
Homechoice
Homechoice's reply27 Apr 2018, 09:33
Official

Good Day Kgaugelo,

Thank you for raising your enquiry with us on the Hello Peter forum.

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver.

An agent will be in contact with you shortly to discuss your concerns.

Homechoice
Customer Support Team

Best regards,