harrasing clients ans sending orders without orders being placed

Im so frustrated with Homechoice and theyre staff for the last 2 weeks im being harrast with phone calls,sms and emails to say please send us bank statements your order is on the way i received an Invoice of an amount over R300 that i must pay every month for something i never ordered or received and the more i phone and email you get people who cant even assit themself or knows how to treat clients i dont want anything ever from homechoice or am i interested to buy anything all i want is what ever they have on order to be cancelled immediately