AM
Andy M

1 reviews | Active since Mar 2017

27 Mar 2017, 16:09

Harrased by Homechoice to take a loan

<p>I had an account at Homechoice and paid fully beginning 2016. I have been trying to close the account to no success. The customer care rep told me that Homechoice does not allow accounts to be closed, instead you must decide not to purchase. To this day, I still get call to go an buy more with them. I even get daily messages to apply for a loan. They do not care about customers, instead they are sucking more money from people. I feel that this is a harrasment getting calls and text messages everyday to get into more debt.</p>

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Replies (1)
Homechoice
Homechoice's reply28 Mar 2017, 08:27
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team