RS
Rayno S
1 reviews | Active since Sept 2020
15 Sept 2020, 13:06
Harassment to pay for wrong item that was delivered.
On the 22nd of May I purchased a Hisense 245L chest freezer from Homechoice but instead I received a Midea dishwasher instead, I phoned Homechoice and they said they will collect the item from me as i cancelled the order thereafter. Until today i am receiving numerous phone calls a day that i must pay for the item. I do not want the dishwasher, please come and collect it. I have sent emails to your email address: '***' but never receive any feedback just the same old phone calls every day asking when i will be paying, and every time I tell you the same story... I DO NOT HAVE A FRIDGE, I HAVE A DISHWASHER THAT YOU MUST COLLECT.
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Replies (2)
Homechoice's replyOfficial
15 Sept 2020, 13:11Hi Rayno.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice's reply15 Sept 2020, 13:11
Official
Hi Rayno.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
RS
Rayno S's updateReviewer Update
30 Sept 2020, 11:45Good day.
Thank you for collecting the wrongly delivered item from my home on 21/09/2020. Can you please see that you records are updated as i am still being harassed on a daily basis by some financial service collection center asking me when i will pay the outstanding amount. Every day i tell the same story, the item was collected and i do not have an outstanding balance with Homechoice. Then I get told that they will update my account and someone will be in touch. That never happens, just the same people a few hours later asking me when I am going to pay for an item that I do not even have any more.
Thank you for collecting the wrongly delivered item from my home on 21/09/2020. Can you please see that you records are updated as i am still being harassed on a daily basis by some financial service collection center asking me when i will pay the outstanding amount. Every day i tell the same story, the item was collected and i do not have an outstanding balance with Homechoice. Then I get told that they will update my account and someone will be in touch. That never happens, just the same people a few hours later asking me when I am going to pay for an item that I do not even have any more.
RS
Rayno S's update30 Sept 2020, 11:45
Reviewer Update
Good day.
Thank you for collecting the wrongly delivered item from my home on 21/09/2020. Can you please see that you records are updated as i am still being harassed on a daily basis by some financial service collection center asking me when i will pay the outstanding amount. Every day i tell the same story, the item was collected and i do not have an outstanding balance with Homechoice. Then I get told that they will update my account and someone will be in touch. That never happens, just the same people a few hours later asking me when I am going to pay for an item that I do not even have any more.
Thank you for collecting the wrongly delivered item from my home on 21/09/2020. Can you please see that you records are updated as i am still being harassed on a daily basis by some financial service collection center asking me when i will pay the outstanding amount. Every day i tell the same story, the item was collected and i do not have an outstanding balance with Homechoice. Then I get told that they will update my account and someone will be in touch. That never happens, just the same people a few hours later asking me when I am going to pay for an item that I do not even have any more.