VK
Vedette K

1 reviews | Active since Mar 2011

01 Oct 2020, 16:35

Harassment of non account holder

For the past 2 months I have been getting phone calls from Home Choice consultants asking to speak to someone that is not me, about an account and debt that is not mine. I receive up to 10 phone calls every single day from Home Choice about this. I have had more people than I can count telling me that they will investigate this and remove my number, but nothing. I have phoned their customer service on multiple occasions and have been promised that this will be resolved yet the phone calls keep coming in. I have spent hours of my time and a lot of money on phone calls trying to get this company to stop harassing me, but to no avail. I do NOT have an account with them and have NEVER bought anything from them. The person they look for on my number is NOT me!

It looks as if my only option to stop this will be to either approach the relevant ombudsman, or a lawyer, as it amounts to absolute harassment what Home Choice has been putting me through.

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Replies (2)
Homechoice
Homechoice's reply02 Oct 2020, 07:39
Official
Hi Vedette.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.


Regards.
Homechoice
VK
Vedette K's update02 Oct 2020, 07:47
Reviewer Update
Good day,

Thank you for the response but this is your standard reply to every complaint about your company. Please give me details on how you are going to address this and the timeframe.