DA
Dorlene A

1 reviews | Active since Jun 2015

12 Jun 2015, 18:54

Harassment from *****

The domestic worker I previously employed gave homechoice my personal cellphone number as her contact number. As she no longer works for me I am no longer in contact with her. Homechoice has repeatedly called me even after I have told them numerous times that the they have the wrong number. They said that my previous domestic worker needs to change the number before they would stop calling me. I myself tried to get in contact with her to relay this message but to no avail. Since then there is nothing I can do and this blatant harassment is undeserved, very untimely as it occurs throughout the day at all hours, and a gross invasion of my privacy. NO ASSISTANCE HAS BEEN GIVEN BY HOMECHOICE AND I AM READY TO OPEN A CASE OF HARASSMENT AT THE POLICE FOR THEM CALLING ME NONSTOP WITHOUT GIVING ME ANY OPTION TO RESOLVE THIS.

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Replies (1)
Homechoice
Homechoice's reply16 Jun 2015, 12:02
Official
Hello Dorlene Aucamp,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team