1 reviews | Active since Feb 2016
Harassment by HOMECHOICE
I receive several phone calls daily from different HOMECHOICE call centre agents.<br> <br> I have patiently explained that I DO NOT HAVE AN ACCOUNT WITH HOMECHOICE. I also explained that my number was only given as a reference by my domestic worker who has an account with them. I further explained she only works by me on a Tuesday and Friday. I gave them her direct number and asked that my number please be removed from HOMECHOICE's database.<br> <br> Yet, despite explaining this same story since August 2015, I am still harassed daily by HOMECHOICE.<br> <br> When doing a search on Google, I see by the number of similar complaints and the standard response by HOMECHOICE, that this company seems indifferent to changing their \Customer Service\" policy. <br> <br> If I am not removed from HOMECHOICE's database, I will take this matter further.<br> <br> <br> "
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
