1 reviews | Active since Feb 2024
Harassment by Home choice!
I bought a laptop from Home Choice in December 2023. The laptop has not been working properly since I received it. I tried to remedy the problem by updating the software and still it does not work. I then phoned Home Choice and instead of assisting me I was interrogated. The agents wanted to know whether I have insurance on the laptop, then she proceeded to say that should the collect the laptop and find that it is not a factory fault then I will be billed for the repair. After all of this she then said that someone else will call me back to take further details. What makes matters worse is that I have been receiving calls from Home Choice numbers and as soon as I answer the phone gets dropped in my ear. This is bordering on harassment! And I have had enough. I sent an email to contact@homechoice and the reply is that they will contact me within 72 Hours. Why 72 Hours if someone has time to dial my number all day and drop the phone in my ear? I need help please.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice