JJ
Jill J

1 reviews | Active since May 2017

26 Jul 2017, 11:05

Harassment and poor service delivery

<p>I keep getting calls from Homechoice, everyday about 3 or more times a day so I have decided that each time I get a phonecall I will write a complaint. This is how much Homechoice has pushed me to this point of annoyance. I have repeatedly asked them to stop calling me, at any time of the day because I just do not want to ever hear from them again. Even calling late in the evenings after 8pm??? To ask me if I am interested in buying a new deal!!! What in the world do you have an online store for then in the first place only to treat your potential customers like idiots who can't make that choice for themselves in their own time. It feels like this company is trying to stuff you sick with sales only to push customers away because who in the world wants to be treated like this? Your staff and procedures have made such a bad impression, it is as if you hate your customers and want to purposefully annoy them to the point of insanity. Not only are a lot of your staff rude and unreasonable when you say please dont call ( They actually argue with you and ask why cant they call ) BECAUSE ITS MY PERSONAL TIME!!! I have been waiting for almost a month now for them to collect their items as well, I do not want your goods or terrible service. The sooner its done, the better. ** EVERYTIME ANOTHER AGENT CALLS, I WILL WRITE A COMPLAINT :) </p>

0
Replies (1)
Homechoice
Homechoice's reply26 Jul 2017, 11:15
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.


We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.


Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.


One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team