NY
Nikita Y

1 reviews | Active since Aug 2013

25 May 2016, 14:39

HARASSMENT about an account that's not mine!

<p>Homechoice allegedly got my number from someone who has an account with them that I know. I have spoken to that person directly who assured me her account is in goodstanding. I have told this to Homechoice countless times. I have told Homechoice to stop phoning me. I have given Homechoice the other person's number. Homechoice have told me that they have deleted my number off their system. </p> <p> </p> <p>Despite all this I have been CONSTANTLY HARASSED for weeks - sometimes 8 calls a day, EVERY day - by various Homechoice call centre operators who play dumb and blame it on someone else or the ever elusive "system".</p> <p> </p> <p>When POPI comes into force, I hope this company goes out of business as a result, if this flagrant disregard for my privacy and incessant harassment is any indication of how they run the "business". If this is how they treat strangers, I shudder to think how they treat customers.</p>

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Replies (1)
Homechoice
Homechoice's reply31 May 2016, 06:57
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team