1 reviews | Active since Aug 2016

24 May 2017, 10:18

Harassment

<p>I have a new account with Homechoice, and I was not aware that they do not do a debit order. They took all my banking details, after all!</p> <p>I did not make the payment, and they started calling me. Day and night. Up to 12 times a day.</p> <p>They call my office number, as well as my cellphone. I told them that I will make a double payment the end of May, but they call me every day, cell and work.</p> <p>I have sent a mail to them, but they just ignore me.</p> <p>I cannot get these calls for R244 and I have told them what happened, but they keep on harassing me.</p> <p>What don't they understand??</p> <p>I cannot get these calls the whole day, my work is giving me trouble because of it.</p> <p>I am terribly upset, and I put the phone down in their ear. My work colleagues are also fed up with the harasment from HomeChoice</p> <p>I am on the vertue of reporting them to tha authorities.!</p>

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Replies (1)
Homechoice
Homechoice's reply24 May 2017, 12:19
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team