1 reviews | Active since Nov 2016

29 Nov 2016, 11:01

Harassment

<p>My mom had an account with home choice, she got sick and while she was in hospital, they would call and when I answered the call would ask for my mom and I would let them know she was in hospital and they would hang up the phone. What irritated me most was their phone etiquette,. They have no manners and they were very rude. My mom passed on on the 8th November, they called me same day and told them what happened and they said they will make a note (which they didn't). After the funeral I called them and informed them and asked them what I need to do, which was told that I need to email the documents which I did. Sad part is still, I'm still getting calls from Homechoice harassing me and asking to speak to my mom.</p>

0
Replies (1)
Homechoice
Homechoice's reply29 Nov 2016, 15:42
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team