KM
Katlego M
1 reviews | Active since Oct 2016
18 Oct 2016, 15:44
Harassment
<p>My writing this review on behalf of my aunt.</p> <p>My Aunt D returned goods back on 02 October 2015 and she is still getting harassing calls from call centre agents from Home Choice.The most recent call being from a very rude and insensitive agent who called and my aunt indicated that she had returned the goods a longtime ago (02/10/16 and recieved a message acknoweldging the return from the company and that she was in mourning(last week) and the response was people die all the time.Can Home Choice get their story straight and stop harassing my aunt.</p>
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Homechoice's replyOfficial
18 Oct 2016, 16:02Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply18 Oct 2016, 16:02
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team