JH
Jackie H
1 reviews | Active since Dec 2015
03 Dec 2015, 16:10
HARASSING NEW CLIENTS
I am a new Homechoice client...I understand that I haven't kept to my arrangement to pay on the 30th...but it's not even the 7th yet and already you guys are harassing me with threats of a bad credit record. Give me a break. I SAID I'm getting ready to go on holiday and will pay within the next few days. The woman hardly gives me time to talk...keeps threatening me...but when I return the favour she wants to say good buy? I've never had a bad credit record...so don't come threatening me with one. What happened to polite courtesy?
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Homechoice's replyOfficial
04 Dec 2015, 08:09Hello jackie2000,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply04 Dec 2015, 08:09
Official
Hello jackie2000,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team