RM
Roxanne M

1 reviews | Active since Jul 2016

04 Jul 2016, 13:42

Harassing me throughout the day constantly despite requests to not call

<p>I have purchased items from homechoice on previous occassions but have finished my account. I am getting numerous calls throughout the day during work hours after mentioning that i work in reception and request that I only be contacted after hours. I have also requested that I no longer be contacted, if I want to purchase something i will go on the website as I have in the past. This has however convinced me to never purchase from your company again because I constantly receive calls from homechoice and fonechoice and some of your agents are exceptionally rude. I want my number removed off the call lists for all your companies immediately and do not appreciate your company harrasing me to purchase more, when stating that it is not in my financial best interest at the moment your agents get very stroppy and argumentative. </p>

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Replies (1)
Homechoice
Homechoice's reply08 Jul 2016, 10:08
Official
Hello Roxanne, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team