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shaheeda G
1 reviews | Active since Feb 2017
02 Feb 2017, 17:42
Harassing
<p>I ordered a product from home choice and I paid them cash as I always do. The goods were sent but it was not what I ordered and after paying cash the person that captured it captured it as an instalment. I was so annoyed as they kept asking me to make payment. I returned the incorrect goods and got refunded. This was in months ago in 2016. To date their collections department calls me daily asking for payment. I explained the story and advise them to please make notes but it doesn't help. I regret ever doing business with them. I don't have accounts .I only deal in cash. If they don't stop harassing me il be forced to take legal action against them. This is the worst after sales experience ever.</p>
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Homechoice's replyOfficial
03 Feb 2017, 08:09Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Best regards,
Homechoice's reply03 Feb 2017, 08:09
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Best regards,