TW
Toneal W
1 reviews | Active since Sept 2015
29 Sept 2015, 15:33
Happy to Take MY MONEY!!
A lady from the call centre called me on the 29/09/2015 at about 03.15pm on my cell and asked me when am I paying my arrears of R83.00. I then asked her why they did not take the balance on the 23/09/2015 as the lady I spoke to last month confirmed it will be my last payment. I told this lady that I will only be able to make the payment on the 23/10/2015 as it was my sons birthday party and I don't have any money right now. She sarcastically said 'Next month?\ as though its impossible for me to pay an R80.00 next month!! she does not know my pocket or my commitments!! she then went on to say that I'm being sarcastic and said 'bye
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Homechoice's replyOfficial
29 Sept 2015, 16:21Hello TDW25,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply29 Sept 2015, 16:21
Official
Hello TDW25,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team