CC
Candice C

1 reviews | Active since Aug 2013

13 Jul 2016, 06:11

Handed over to lawyers but have not received the balance of my order

<p>I have still not received all my goods however HomeChoice has handed my account over to MBD. I have spoken to numerous consultants and had to advise each one of them that I am still waiting for the balance of my order. I have not received a notification from the Post Office nor have I received a call from HomeChoice to advise that my goods are at the Post Office. I also advised the numerous consultants that I will only start paying for the goods once I received the last item as it is part of a set. How can you pay for things you have not received.</p> <p> </p> <p>I find this to be a slap in the face as I've always paid my accounts on time with HomeChoice and more often than not I have settled my accounts before the end of the term. This will be the last time I order from HomeChoice and I am definately going to spread the word on how unproffesional and incompitent HomeChoice is.</p>

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Replies (1)
Homechoice
Homechoice's reply13 Jul 2016, 07:33
Official
Hello Candice, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team