NC
Nhlamulo C

1 reviews | Active since Jun 2014

03 Jul 2015, 19:14

Half of the Products order Delivered

I purchased two items from Home Choice i.e a Pot Stand and a Duvet set, however on the day of delivery only the Duvet Set arrived with it's own invoice and the pot stand wasn't part of the package, I have paid for both upfront and there was only always one invoice WITH BOTH PRODUCTS on it, and I do not expect these kinds of delays, the full amount that was paid R 435.00 for BOTH PRODUCTS, not the invoice of R 325.91 that arrived with the one product, It is a major inconvenience as I am moving to my own place and I need the pot stand. The service is unacceptable, If there was a stock shortage or a separate bill someone should have communicated with me. When these people want you to buy stuff from them they blow up your phone and hog your mails, and then when you finally do buy they show a huge amount of incompetency.<br> <br> <br> <br> Name: Nhlamulo Roxette Chauke<br> Phone: ***<br> Order number: ***<br>

0
Replies (1)
Homechoice
Homechoice's reply07 Jul 2015, 10:30
Official
Hello RoxyNhlamz,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team