JM
Johannah M
1 reviews | Active since Feb 2015
20 Feb 2015, 14:26
Had enough of Fonechoice
I bought a V12 infinity in 2013 and the phone was replaced twice or 3 times. Firstly it was broken and repaired, secondly it was replaced with H1 destiny and not its been replaced with M2. The H1 was collected last year 29 October and i had to complain so many times, i left messages for the supervisor to call me and he hasn't. The phone was delivered today (M2) and this phone is R1999 my original phone was R3999 and this is the replacement i am getting??? after being a customer for so long????? I honestly have no nice words for this Fonechoice. <br> I believe Fonechoice owes me not only the difference but the trouble they have put me through.<br>
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Replies (1)Homechoice's replyOfficial
23 Feb 2015, 09:49Hello Joey2010,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply23 Feb 2015, 09:49
Official
Hello Joey2010,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
