1 reviews | Active since Apr 2014
Guest Checkout Order: NO ORDER NUMBER, NO ORDER - Money theft
I placed an order on the 30th of December 2020 at 09:58, with delivery, for a total of R992.05 as a GUEST checkout on the homechoice.co.za website and paid instantly with the 3D Secure Cash Card Payment.
The payment went off my account and my order was completed with the 3D Secure payment. The homechoice website froze and I didn’t receive a confirmation email, or order confirmation number.
I have emailed the customer support centre since 31 December 2020, with my bank proof of payment, and still the issue is unresolved. How can a website function like that? Why is there a guest checkout option if all it does is deduct your money, nearly a grand, and no order can be found on their system?
On the 7th of Jan 2021 I am 6 emails in with Nikezwa from Customer Support with no progress on the matter. Now I'm being asked into which Homechoice account I paid? When I paid on the HOMECHOICE website CARD checkout?
I feel this is *******, and I'm out of R992 with nothing to show for it.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
Your company has received money from me with no service rendered, is that not *****/theft?
I want my order or my money back.
Your company has received money from me with no service rendered, is that not *****/theft?
I want my order or my money back.