1 reviews | Active since Apr 2009
GOODS SUDDENLY OUT OF STOCK
Hi placed an order with Homechoice and 16/11/2017 and paid for it at the same time with my credit card. At the time of placing the order, the linen which I ordered was in stock. Due to the fact that I received no communication from Homechoice as to when I would receive my order, I called them today to find out where my order was and when I could expect delivery, only to be told by the call centre agent that they would only receive the stock on the 15/01/2018 and only after that would I receive my order. Homechoice, if I had wanted to wait until 15/01/2018 for my order, I wouldn't have ordered the linen when I did. I ordered it because I needed it now. Never mind, I will NEVER again buy from Homechoice and would rather go into a shop where I can expect to receive service. I demand a refund to my credit card with immediate effect!!!!!
Good Morning Shelly Topman,
Thank you for your post.
We are very sorry for the service experience and would like to apologize for the inconvenience. be assured your posting is receiving urgent attention.
An agent will contact you shortly.
Regards
Monique
Customer Support.
Good Morning Shelly Topman,
Thank you for your post.
We are very sorry for the service experience and would like to apologize for the inconvenience. be assured your posting is receiving urgent attention.
An agent will contact you shortly.
Regards
Monique
Customer Support.
