SS
Sharika S
1 reviews | Active since Apr 2015
29 Apr 2015, 14:55
Goods returned in October 2014 | No credit as yet
October 6th 2014, I posted a faulty iron that was purchased online on the Home Choice website. The return address was supp**** by Home Choice. I have been following up since then, asking if this iron was received and for my account to be credited. I was told that they will check and get back to me, but no one ever does.<br> <br> I have paid for an iron that I don't even own. I am absolutely disgusted by the service received from Home Choice.<br> <br> I just want my account to be credited for this purchase.<br> <br> Regards,<br> Sharika
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Homechoice's replyOfficial
30 Apr 2015, 14:30Hello shaseur,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply30 Apr 2015, 14:30
Official
Hello shaseur,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team