Goods orded never delivered
<p>Hi I ordered a duvet set with homechoice I paid at their given account number cash sent them proof of payment when I called for follow up on my order I was told that my order does not appear on their system while I got an email confirming the order so now my money is gone just like that.what to do to get my money back in such instances.</p>
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Homechoice's replyOfficial
19 Apr 2017, 14:25Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply19 Apr 2017, 14:25
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team