1 reviews | Active since Mar 2014
goods not received
<p>poorest service i have ever seen. I ordered some things on the homechoice website and got no feedback advising that it was successful. However i got an email stating that i have an arrears but have not received any goods from homechoice. I than phoned in was advised the goods was delivered to the Toekomsrus post office called as well as went to the post office was advised that there is no package awaiting collection for me. So how can i pay for something that is not in my possession.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team