YF
Yolandie F
1 reviews | Active since Mar 2015
20 Apr 2017, 07:15
Goods never received, they want me to STILL PAY!!
<p>I have "bought" some bedding from Homechoice about 4/5 years ago. These goods was delivered and someone else signed for this, somenone i don't even know!! and i received bills and calls to get the money from me. i have explained the situation to them and STILL they are contacting me for the payment of goods not recieved, they have now also gone and but me up as a bad payer, THIS IS NOT ACCEPTABLE!!!! </p> <p>Homechoice is HORRIBLE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
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Homechoice's replyOfficial
20 Apr 2017, 09:49Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply20 Apr 2017, 09:49
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team